hiper blog

 

 

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May 28, 2020

The role of data validation in the relationship of banks and customers

The experience across the financial journey is one of the drivers of customer loyalty to banks, since receiving invoices and other financial communications is the main - and most frequent - touchpoint between them. That is why the quality of these documents and of the information contained in them are so relevant.

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March 13, 2020

World Consumer Rights Day: Did you ever imagine millions of consumers happy?

World Consumer Rights Day, celebrated on March 15th, is an important moment for many companies that intend to heat up business at the beginning of the year. Reflecting on strategies and possible solutions that guarantee the consumer a better experience is an important homework to obtain better results

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Feb. 13, 2020

Time, resources, and value: How much does friction in transactional communications cost?

How big is the loss associated with errors in validating financial data?

What is the price of registering a customer's email incorrectly? Or how much does a company lose whenever there is a wrong number when generating a barcode? The value may vary from one business to another, but Bruno Lichot, Head of Product at :hiperstream, suggests a way of calculating the cost of data friction in transactional communications.

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Dec. 17, 2019

5 financial data validation mistakes driving companies and customers apart

Financial data validation is one of the most effective ways to solve problems that impact the business’ performance while delivering a seamless customer experience. This is why :hiperstream's DVA (Data Validation Automation) is a configurable solution, developed to fit the needs of companies across different industries and of all sizes who are interested in eliminating inconsistencies and verifying 100% of financial data automatically.

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Dec. 6, 2019

More and more digital: a new look at customer’s financial journey

Besides his expertise in technology, multichannel and customer experience, Danilo Pecorari, CEO Brazil at :hiperstream, is also a consumer. And looking through the customer lens, he proposes a reflection on today’s financial journey.

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Dec. 2, 2019

Innovation culture - why disruption doesn't just come through codes

Many of the companies working with technology offered by :hiperstream come to us because they seek innovation. The desire is thinking - and acting - differently to engage everyone from employee to consumer on the digital transformation journey. Bearing this in mind, Gisele Feth, our head of Marketing & Culture, shares a reflection on innovation and how it relates with company culture.

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Nov. 11, 2019

Why financial data validation is all about customer experience

In today’s rapidly changing world, building customer loyalty is extremely valuable for brands. And in this scenario fueled by digital transformation, many companies are investing in something essential to any type of business: customer experience.

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Sept. 3, 2019

Boosting your business success with the multichannel communication

Data validation creation and management tools help you improve your company’s performance. Learn how.

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July 21, 2019

Optimizing data validation: Banco Carrefour’s success story

Can processes that are seemingly impossible because of their great demand be optimized? The answer is yes, as long as you have the right tool.

Can processes that are seemingly impossible because of their great demand be optimized? The answer is yes, as long as you have the right tool.

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