hiper blog

 

 

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Business  
May 28, 2020

Business relationship: How do you communicate with customers and partners?

All of a sudden, working from home is no longer a privilege - it’s a necessity, and office work is likely to change for the foreseeable future, not only during the crisis. Understand why communications are fundamental for a successful business community that is increasingly going online.

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May 28, 2020

The role of data validation in the relationship of banks and customers

The experience across the financial journey is one of the drivers of customer loyalty to banks, since receiving invoices and other financial communications is the main - and most frequent - touchpoint between them. That is why the quality of these documents and of the information contained in them are so relevant.

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April 28, 2020

COVID-19 and digital transformation in financial communications

COVID-19 has shown which companies were or were not well-supported by technology. However, the new scenario can also accelerate digital transformation and positively impact the client's financial journey and business continuity plans.

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April 28, 2020

How to innovate and grow following Lean Inception and Agile methodologies

The world is undergoing a fast transformation, and those who work with digital products and services need to innovate at the same pace as well. In our experience with Lean Inception, we have been able to offer solutions that create value for our clients and to keep innovating even with a finished product.

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March 13, 2020

World Consumer Rights Day: Did you ever imagine millions of consumers happy?

World Consumer Rights Day, celebrated on March 15th, is an important moment for many companies that intend to heat up business at the beginning of the year. Reflecting on strategies and possible solutions that guarantee the consumer a better experience is an important homework to obtain better results

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Dec. 17, 2019

5 financial data validation mistakes driving companies and customers apart

Financial data validation is one of the most effective ways to solve problems that impact the business’ performance while delivering a seamless customer experience. This is why :hiperstream's DVA (Data Validation Automation) is a configurable solution, developed to fit the needs of companies across different industries and of all sizes who are interested in eliminating inconsistencies and verifying 100% of financial data automatically.

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Dec. 6, 2019

More and more digital: a new look at customer’s financial journey

Besides his expertise in technology, multichannel and customer experience, Danilo Pecorari, CEO Brazil at :hiperstream, is also a consumer. And looking through the customer lens, he proposes a reflection on today’s financial journey.

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Dec. 2, 2019

Innovation culture - why disruption doesn't just come through codes

Many of the companies working with technology offered by :hiperstream come to us because they seek innovation. The desire is thinking - and acting - differently to engage everyone from employee to consumer on the digital transformation journey. Bearing this in mind, Gisele Feth, our head of Marketing & Culture, shares a reflection on innovation and how it relates with company culture.

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Nov. 11, 2019

Why financial data validation is all about customer experience

In today’s rapidly changing world, building customer loyalty is extremely valuable for brands. And in this scenario fueled by digital transformation, many companies are investing in something essential to any type of business: customer experience.

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Oct. 23, 2019

Digital banks and customer relations: what are the challenges to overcome?

Being digital is embedded in the culture of these brands, like something essential to offer a modern, personal treatment. But believe us, even the most disruptive organizations still have room for evolving.

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